TERMS & CONDITIONS
• Rescheduling appointments: You may reschedule your appointment anytime up to 24 hours ahead of your appointment time. If you urgently need to reschedule up to 12 hours before your appointment time, please email info@rchairsolutions.com or call us on 0208 851 0633. Unfortunately, after this time your appointment cannot be rescheduled.
• Failure to notify us will result in your appointment at risk of being cancelled and you will lose your deposit. Please note that you can only reschedule to book the same treatment that you originally booked. Should you want to make changes to your appointment, please email info@rchairsolutions.com or call us on 0208 851 0633.
• No-shows: We give all clients a 10-minute free grace period. Should we not hear from you within 15 minutes of your appointment, your appointment will be cancelled and classed as a no-show. Should this be the case, unfortunately you will be charged for the FULL service! In addition to this, you could face being banned from using our services in the future. We are a small business, with a limited number of weekly appointments, and we must take into consideration the time of our staff and other clients.
• Lateness: We appreciate a punctual arrival, should you be late, your appointment may be rescheduled and you may incur a late fee. We generally give clients a 5-10 minute grace period. A £5 late fee is chargeable after 10 minutes late, over 15 minutes late, you will incur a £10 late fee charge. If you are over 20 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved appointment. Please note, if you are late, we may not be able to complete the desired style you want. Thank you for your understanding.
• Should you cancel your appointment: Your booking may be transferable (once) but non-refundable. Please choose your appointment time slot wisely.
• Should we cancel your appointment: In the event that we cancel your booking, we will contact you by e-mail or telephone and offer you the choice of: refunding your pre-payment; or being rescheduled to an alternative date and time.
• Deposits and payments: All appointments require a 20% deposit to secure your appointment. All pre-payments will go towards your desired treatment/style. The remaining balance is payable via bank transfer or cash on the day of your appointment.
• Refunds: Appointments are non-refundable however, they can be transferred once to a new appointment. Should you reschedule your appointment more than once, you would risk your appointment being cancelled. Should your appointment be cancelled but you would still like to book an appointment, you would be required to make a new booking.